PRIVACY POLICY

Our privacy commitment with our customers

Loliettoo (“we”) are committed to protecting and respecting your privacy. This policy sets out why we collect data from you and how it will be processed by us. The data you give to us is confidential and is only disclosed in the circumstances noted in this policy. By purchasing products and services from us, by browsing our website on a computer, mobile device or mobile phone application, you give your consent for this personal information to be used by us. Loliettooil Srl is the “data controller” collecting your data. Our registered company address is: Via S. Martino 52, 56125 Pisa, Italy. If you have any questions regarding this policy or in respect to data privacy, please contact info@loliettoo.itLoliettoo processes your data in accordance with all applicable regulations and legislations. We ensure that we collect the information fairly and that it is kept secure. 

Collection of personal information

You may provide us with your personal information when you: 

- apply to receive our newsletter, catalogue, brochure

- make a purchase 

- apply for promotions or vouchers or coupons

- return products or file a claim

- correspond with our team and provide information to us in writing, by phone or by email.

The information we may receive from you includes: 

- your company name/your name, address

- payment address

- delivery address

- financial information including your credit, or debit card or other payment information

- information you provide when filling in forms on our website or when corresponding with us by phone or email

- purchase our products and services

- other information you decide to share with us.

Loliettoo customer accounts and profiles

At loliettoo.it you can fill different customer accounts and forms. The customer accounts and forms we offer are:

- Loliettoo web form enables you to contact our team for any queries, quotations and offers and to subscribe to e-mail newsletters from us. It also enables you to purchase loliettoo products and services. 

The personal information we receive about you from other sources

When you give information to third parties connected to us we may receive that information too. For instance, those trusted service partners we sub contract for the purposes of marketing, finance, advertising, processing payment, delivery and other in-store and out-store services. We may also purchase services and data from agencies to verify the contact details and personal information you have provided to us. This is to ensure that the information we have about you is accurate and to prevent fraud. 

What we do with the personal information you provide to us 

We use the information you give to us in a number of different ways. The information we hold about you may be matched and co-ordinated with our internal data bases for the purposes set out below and in order to maintain good management of your information. 

Processing orders and delivery

- To process your order ensuring that the personal and financial information you provide is accurate. For this, we use payment systems of trusted third parties to ensure that your payment is safe and that your details are not being used fraudulently. We use systems of fraud analysis which ensure that genuine and accurate payment details are being provided to loliettoo for any purchase. We may also use credit agencies to perform this task for us.

- To ensure that the products and services you buy from us are delivered to the correct address. This involves working with trusted third parties who are based outside of loliettoo company and sharing with them the personal information you have provided. For example, your name, address for delivery and any delivery preferences you have outlined to us such as the time of day you wish to receive a delivery.

We may store and process the information you provide for a period of time to ensure that any allegation of fraudulent use of identity can be properly investigated in the future. 

- To manage returns of products or possible claims of faulty products or services, we need to collect and process your personal information. In order to prevent fraud in connection with claims and returns, we may need to request certain personal information from you to handle your request.

To carry out statistical analysis and marketing activities

- We may use the information we collect from you to provide a browsing experience which is relevant to you and ensures that we provide you with marketing materials which are relevant to your needs and tastes. 

- To show you products and services during your browse time which appear relevant from the information we have about you. This can include using the data you provide for statistical purposes and analysing how we can improve the services, products or website for you.

- To manage your registered loliettoo accounts and forms.

- To contact you about the experience you have had whilst shopping with loliettoo so that we can find out about what we are doing well and what we can improve on.

- To respond to any negative experiences you have had when shopping with us. 

- If you provide us with your consent to contact you with loliettoo marketing information, we may do so by telephone, text or picture message, e-mail, telephone, in writing through the Post or otherwise.

To improve our website and ensure it is secure

- To improve the loliettoo website and to ensure that the content is presented in the best manner for you and your computer or mobile device.

- To allow you to interact with the loliettoo website in the fastest and most accessible manner.

When we may disclose to others the personal information you give to us

- Your personal information may be disclosed to our trusted service partners who will only process the information for the purposes above. Your privacy is important to us and we will never sell or disclose your personal information to a third party for the use of the information for other purposes than described in this policy.

- We are committed to ensure that our customers are protected from fraud and other criminal activities. Because of this we may pass on the information we have about you to other companies, retailers, financial organisations or other organisations specialising in the prevention of fraud and crime. We are sometimes obligated to disclose the information we have about customers to law enforcement agencies where an allegation has been made of suspected criminal activity.

- Loliettoo strives to ensure that your personal data is protected when it is sent outside of the loliettoo company and so we ensure that third parties keep your data confidential and ensure that there are processes in place to protect your data. Each third party is under a duty to ensure that your data is processed in accordance with the law and data privacy standards and practises.

Where your information is stored

Loliettoo ensures that the data collected about you is kept in secure environments. This means that your data is protected from unauthorised access, disclosure, use, alteration or destruction by organisations or individuals. This is achieved by having in place appropriate technical administrative and physical safeguards. Where data is transferred outside of European Economic Area, loliettoo ensures that the data is subject to the same protective controls. However, some countries have legislation and policies which do not guarantee the same protections as within the European Economic Area. Where we do transfer data outside of the European Economic Area we take all reasonably necessary steps to ensure that the data is kept private and held securely in accordance with this policy. 

No longer wish to be contacted by loliettoo for marketing purposes?

If you do not wish to be contacted by loliettoo about our products or services, you can unsubscribe by writing to us at: Loliettooil Srl, Via S. Martino 52, 56125 Pisa, Italy.

Update your records

If you find that the personal information we have about you is inaccurate or needs updating (for instance, you may have changed your name, address etc.) then please contact us so that we can correct it. Loliettoo is under a legal obligation to ensure that all the information we have about our customers is factually correct and kept up to date. To do this, please write to us at: 

Loliettooil Srl, Via S. Martino 52, 56125 Pisa, Italy.

Any Questions

If you have any questions about this policy or the personal information we have about you, please do not hesitate to contact us at info@loliettoo.it

How loliettoo can change the Privacy Policy

Loliettoo may from time to time update this policy. Changes in technology, legislation and authorities’ guidance may require us to inform you of the activities we undertake where it affects your privacy rights. You should check this page occasionally to ensure you are familiar with any changes.



www.loliettoo.it/privacy